Mixverse

Support

Need help with Mixverse? We’re here to help.

For support, contact us at:

• support@mixverse.online
• What We Can Help With

You can contact us about:

• Account access
• Account management
• Account deletion
• Data export
• Privacy questions
• Subscription access
• Restore purchases
• Creator or Business profiles
• Published recipes
• Content removal requests
• Technical issues
• Bugs or crashes
• AI features
• General app support
• Helpful Information to Include

To help us understand and resolve your issue faster, please include as much relevant information as possible, such as:

• Your Mixverse account email, if you are signed in
• Whether you use Google Sign-In, Apple Sign-In, or guest mode
• Your device model
• Your operating system version
• Your Mixverse app version
• A short description of the issue
• Screenshots or screen recordings, if helpful
• The steps that caused the issue, if you can reproduce it

Please do not send passwords, payment card details, private security codes, or sensitive personal information.

Subscriptions and Billing

Mixverse subscriptions are processed by Apple App Store or Google Play.

We do not directly collect or store your full payment card details.

If you need to cancel a subscription or request a refund, you must do so through the store where you purchased the subscription:

Apple App Store subscriptions are managed through your Apple account settings.

Google Play subscriptions are managed through your Google Play account settings.

If your subscription is active but Mixverse does not recognize it, open the app and use Restore Purchases where available.

Deleting your Mixverse account or uninstalling the app does not automatically cancel your subscription.

Account Management

You can export your data or delete your account directly inside the app.

Open:

Mixverse app → Settings → Account Management

From there, you can choose:

• Export user data to download a CSV copy of your Mixverse data
• Delete account to permanently delete your Mixverse account

Before deleting your account, we recommend exporting your data if you want to keep a copy.

Account deletion is permanent and your account data may not be recoverable after deletion.

Deleting your Mixverse account does not automatically cancel any active Apple App Store or Google Play subscription.

Privacy and Data Requests

For privacy-related questions, data export, account deletion, or user rights requests, contact us at:

• support@mixverse.online
• You can also review: Privacy Policy, Terms of Use / EULA, Account Management
• Content and Creator Support

If you need help with a Creator or Business profile, published cocktail recipe, public profile information, or content removal request, contact us at:

support@mixverse.online

Please include enough detail for us to identify the content or profile, such as the creator name, recipe name, or screenshot.

Response Time

We try to review support requests as soon as possible.

Response times may vary depending on the type of request, the amount of information provided, and the complexity of the issue.